Refund policy
Sastah Bazar
At Sastah Bazar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
- Customers may request a return within 7 days of receiving the product.
- To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Include proof of purchase or order confirmation.
Non-Returnable Items
Certain products cannot be returned, including:
- Used or damaged items caused by the customer.
- Personal care items and hygiene-related products.
- Digital or downloadable products.
- Sale or clearance items (unless damaged or defective).
Refunds
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 7–14 business days through the original payment method.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us using the details below.
Shipping Costs
- Customers are responsible for return shipping costs unless the product received is damaged or incorrect.
- Original shipping charges are non-refundable.
Damaged or Wrong Products
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos of the item and packaging.
Contact Information
For any questions regarding returns and refunds, please contact:
Store Name: Sastah Bazar
Email: allstorevibemart@gmail.com
Address: Pakistan
Thank you for shopping with Sastah Bazar.